Report Suspicious Activity

We're here to help, with the tools you need to report suspicious activity.

If you suspect fraud, it's important to call us immediately at one of the phone numbers listed below:

• Deposit Accounts: Debit Cards, Checks and Zelle®, including lost or stolen debit cards or checkbooks: 1.800.432.1000.
  
  • Stop payment on a check: You can request that we stop payment on one or several checks when you're signed in to Online Banking, within the Information & Services tab for the account a check was written against.
  • You can also file a dispute for debit or credit card charges by signing in to Online Banking and following the instructions.

  Other ways to report suspicious activity and useful resources

  • What to do if you've become a victim of Identity Theft
  • What to expect if you've been notified of a merchant compromise
  What to do when you receive a suspicious email, text message or phone call

  First things first

  Forward any suspicious email or text message to us at abuse@bankofamerica.com (please note that we will only reply to your message if we require additional information). If you received a suspicious phone message and provided personal or financial information, contact us immediately at 800-432-1000.

  You can also forward any suspicious text message to your cell phone provider at 7726 (“SPAM”) and follow their instructions.

  Additional steps you can take

  • Learn more about how to recognize fraud when you see it.
  • Review our FAQs about fraud prevention.
  • Remember: We will never ask you in an email, text message or phone call to give us personal information such as your account number, card PIN or Social Security or Tax ID.

  Phishing emails (fraudulent emails that appear to be legitimate) usually contain features that reveal their true intent - if you know what to look for:

  • Often the message doesn't address you by name. It also implies urgency, attempting to get you to act quickly before you have time to carefully read the message or examine it thoroughly.
  • If you hover over a link in a phishing email, it will usually show you that it's pointing to a site different from the one stated in the message. The goal is to get you to click through to a web page where you'll be asked to provide personal information or open an attachment that may be malicious.
  • Phishing messages often contain grammar and/or spelling errors.

  Voice phishing is an attempt by a fraudulent source to obtain your identity, credit card details or money by phone. Be suspicious when receiving a phone call if the Caller ID or automated voice appears to be from Bank of America and asks you to confirm account details. We will never contact you asking you for your bank or credit card numbers.

  How to report a potential security concern

  We value our relationship with you. Our products and services are designed with your best interests in mind. Our employees place the highest importance on protecting your information and preventing data loss.

  If you believe you've discovered a potential security concern on any Bank of America product, application, service or affiliated site, contact us by emailing security@bankofamerica.com and a member of the Bank of America Security Team will reach out to you.

  Please provide the following information in your email:

  • Your preferred method of contact and your contact details to discuss your concern.
  • A general high-level description of the issue and concern (do not include specific details of your concern until the Bank of America Security team has established a secure communication channel with you)

  We ask our employees and customers to look for opportunities to do the right thing in every aspect of their daily lives. Please note submissions are not eligible for compensation.

  Need to reset or recover your online banking or mobile app password?

  Watch our guided demos for steps on how to recover your ID or password